Everyone knows clear roles and responsibilities are important, right? That’s why we write job descriptions. That’s why managers work so hard to set expectations. That’s why smart employees make an effort to clarify those expectations. Clear roles and responsibilities matter! Unfortunately, we aren’t doing enough. These techniques simply aren’t adequate.
It is a simple fact that if you repeat a lie often enough, people will believe it. Our former President and his loyal followers used that technique to dupe millions. People who wanted to trust that he was different. That he really would drain the swamp and make government work for them.
A manager comes out of a meeting with a clear decision. He then attends the next meeting and comes out with a changed mind and a new decision. Is this second decision really a decision?
Lately, I’ve noticed several difficult client situations that are caused by decisions that aren’t really decisions.
After moving to a small town in New Hampshire two years ago, I found myself getting involved in local issues where I have strong opinions. Ironically, despite all of my experience and success facilitating difficult decisions with clients, I am not an effective facilitator when I have strong opinions! And guess what. You aren’t an effective facilitator when you have strong opinions either!
There was a time when many of us worried about nothing more important than whether we were going to get a promotion or have good weather on our vacation. Is that true? Am I making that up? Maybe it’s just nostalgia for “good old days” that never existed. But look at us now. We face a pandemic that is starting to look like a permanent fixture in our lives, especially if/as the coronavirus mutates. Our systemic racism as a nation has been laid bare before us once again. Our divisiveness has grown so extreme many people can’t even talk with their relatives and neighbors anymore. Our democracy is under attack and both ends of the political spectrum think this is true. Whoa! Is this the way to open a newsletter, article, or blog post?
Wow! These last few months have just been surreal! I don’t know anyone who doesn’t long for a return to the way things were (except those who have decided that sleeping, exercising, cooking, and reading shouldn’t be considered luxuries). However, there are several reasons to guard against such thoughts:
At the end of May, I wrote a piece for Forbes about the outrage people are so quick to feel these days. It began like this: “We are outraged. “We are outraged when we see someone without a mask. Outraged when asked to wear a mask. Outraged with every headline. Outraged by every social media comment. Outraged before breakfast. After lunch. During dinner. In our dreams. It’s an epidemic. And I’m convinced our outrage is more destructive than the novel coronavirus.” (read more) Obviously, I was thinking about pandemic outrage. Boy, what a difference a day can make!
We are outraged. We are outraged when we see someone without a mask. Outraged when asked to wear a mask. Outraged with every headline. Outraged by every comment on social media. Outraged before breakfast. After lunch. During dinner. In our dreams. It’s an epidemic. And I’m convinced our outrage is more destructive than the coronavirus. How Destructive Is Outrage?