Ann raised the bar, broke down old patterns, and shifted our culture. We have new tools, new shared language, and new non-threatening processes coupled with new group norms of acceptable and unacceptable behaviors. We are solving problems more easily and more collaboratively, utilizing our time more efficiently, communicating more clearly, and interacting in healthier, more productive ways. In addition, the silent minority have found a voice and a greater willingness to step up. Early in the process, Ann looked at our whole structure and quickly identified blockages and ways to free up our potential and energy, while also increasing our efficiency and accountability. I could go on; she has helped us in so many substantive ways.

Several things set Ann apart from other consultants. One is her keen intellect, her ability to assess complex situations with many different dimensions and inputs and synthesize them into a cohesive and simple whole.

Another is that she does not use a preconceived approach. She looks objectively, asks lots of questions, makes adjustments along the way, and is open to ideas and feedback so that she not only utilizes her own talent and insights, but also those of the people around her.

Another unusual characteristic is that she is empathetic and caring but doesn’t let that cloud or prevent deep examination and difficult conversations. Furthermore, she has shown me that empathy and caring without clarity can be extremely detrimental to the organization.

Personally, I really enjoyed Ann’s direct and honest feedback. Her no-holds-barred mirror and the tenacity to be heard led her to rephrase and explain until I got it, whatever it was. And while direct, clear, and persistent, she is also a pleasure to work with because of her humor and humanity.

Ann is a true partner and really takes ownership of achieving both immediate and long term results. Initially, I thought she was expensive, but now I feel completely the opposite; we got far more value than we paid for.

David Marks, CEO, Hampshire Regional YMCA