Ann Latham was hired by the Board of Zoo New England to facilitate strategic planning. What she actually did was so much more.

Ann made it OK to discuss hard subjects. She transformed conversations that the Board had been struggling with for years into cohesive and thoughtful decisions. We emerged with a powerful and strongly supported strategy that has created tremendous new excitement about the organization’s future. In addition, Ann’s persistence and open style provided a forum that allowed new leaders to emerge, energized and enthusiastic about the tasks ahead. Furthermore, Board performance in the aftermath of Ann is greatly improved. We are more focused, more decision oriented, and more prepared to face a newly defined future.

David Passafaro, Senior Vice President for External Affairs, New England Baptist Hospital