I was inspired to watch Undercover Boss for the first time last night because of my connections and proximity to Yankee Candle. The show obviously provides fabulous publicity, though there is no way for me to know how much of that the CEO and team can control.

My experience during more than twenty years of corporate life is that lots of rewards come to those in the right place at the right time. One of the employees alluded to this. Sometimes the motivation is indefensible – discrimination, nepotism, and more. Other times it is mostly luck – getting on a high profile project or unusually talented team. And sometimes, it seems to be a combination of human nature and unaware managers – rewarding the masterful fire fighter who saves the day while forgetting about those who quietly and consistently produce solid results.

Harlan Kent certainly reinforced that belief that it pays to be in the right place at the right time. A few employees got really lucky to be part of the show. But they aren’t the only employees at Yankee Candle who work hard, take pride in their work and the company, and face personal challenges. I’d love to see them make all their other employees feel as lucky to be working for Yankee Candle. Imagine if everyone got the mentoring they needed to find a rewarding job, the acknowledgment they deserve for their effort and care, and the extra support that would help overcome personal obstacles! Imagine the loyalty, productivity, and customer care that would ensue!